Frequent questions asked by HFP lovers.
It all started when we were told we were allergic to additives & preservatives often found in prepackaged foods.
We found out to our surprise, that there were plenty of others in the same position as ourselves, who were after healthy recipe alternatives to staple foods due to one reason or another, so we started compiling our recipe ideas, and posting about our inspirations and struggles online. We are now proud to offer packaged blends of our all time favourite recipes! From brown paper package to plate in 20 minutes!
We offer clarity about our ingredients, where they are sourced and ensure all of our blends are cruelty free and Nutritionist approved, for your peace of mind.
What is the shelf life of your mixes and blends?
All of our blends come with a batch number & best before date! If stored correctly, unopened, they should last 18 - 24 months.
What do I add to the mixes?
We have made is as simple as possible for you! Follow our recipe by adding the suggested amounts of rice malt syrup & coconut oil or, alternatively, if you're not following the FODMAP diet, use dates in place of the rice malt.
What currency am I charged in?
As we are based in Australia, and the prices of products are in AUD, you will be charged in AUD, Australian dollars.
How much is delivery?
Delivery of our mixes is Australia wide and we charge $7.00 flat rate, HFP Blends ship for free!
We would love to sell your blends wholesale - is this something you do?
We are more than happy to chat about wholesale orders! Contact us via the wholesale page and we will get back to you ASAP!
What shipping method is used?
We primarily use regular Australia Post, however, we make exceptions for both stockists and bulk orders. We can also accommodate specific requests for express post, tracking, and international options. Please email us if you would like to make a request.
How long until my order arrives?
If your order is placed by 5pm on a weekday (Monday to Friday) it will be dispatched the following business day, excluding weekends and public holidays (unless otherwise stated). We ship Australian orders via Australia Post. If your order is placed after 5pm, please allow 2 business days for dispatch. If your order is placed on a Public Holiday/weekend, it will be dispatched the next business day. Estimated delivery time is between 2 - 7 working days, depending on location. If you have special delivery instructions you can sign up to a MyPost Account with Australia Post and make changes to your deliveries.
Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1 business day processing time.
Can I get a refund on my order?
As we sell food products, we unfortunately cannot offer change of mind refunds. However, if your product arrives damaged or you believe it to be faulty, please contact us via the contact form on this website with the subject "att: faulty goods" and we will try and get back to you within 24 hours. Please take a photo of damaged item/s and please do not dispose of the item/s until we have exchanged it/them.
We reserve the right to ask you to send us back the product/s whether it is damaged or the incorrect item before issuing a replacement. In case of error on our behalf, or regarding goods damaged in transit, we will cover transportation costs.
What if an item is out of stock?
Although we do try to have all items in stock and readily available, unexpected demand for goods may mean that a product has sold out and is in the process of being restocked. Please feel free to contact us via the contact form and we will let you know when new stock arrives.
Where are HFP mixes from?
Our blends are 100% Australian owned and made using the highest quality, cruelty free ingredients available to us. We believe in sourcing all our materials straight from their countries of origin, supporting ethical and sustainable sources of income for local workers. We aim to try and keep our major ingredients Australian made and fair trade. We work to ensure that those involved in production and supply are receiving higher than market price for their goods and services.
Are they suitable for children?
Absolutely! Our mixes contain nuts, so keep this in mind, however the remainder of the ingredients are healthy and jam packed with goodness.
A lunchbox treat you can feel good about!
Can I use these mixes in other ways?
Please do! We encourage you to get creative with our mixes. You can make cookie dough bites with our cookie mix, use it as a base for slice recipes, or even just add your own twist to our cookie mix! Keep an eye our on our Instagram for recipe ideas and inspiration!
Are your mixes vegan?
They sure are! All our mixes are free from all animal products and animal bi-products. They are cruelty free, nutritionist approved, made with locally sourced ingredients if possible, and 100% Australian made and owned. A cookie mix and blue latte that you can feel good about!
Are your mixes organic?
Ingredients which are organic are noted in the ingredients list.